PRIVACY POLICY
Fortuna Terrazza 10 Craig Road, Tanjong Pagar, Singapore 089670 Last updated: March 2026
We keep it simple
Fortuna Terrazza is committed to handling your personal information honestly and responsibly. This policy explains what we collect, why we collect it, and how it’s used. It applies to all information gathered through our website at fortunaterrazza.com and any related enquiries.
We operate in accordance with Singapore’s Personal Data Protection Act (PDPA).
What we collect
When you interact with us, we may collect the following:
- Name, email address, and phone number — provided when you make a reservation, submit an enquiry form, sign up for our newsletter, or contact us via WhatsApp
- Booking details — date, time, party size, and any special requests submitted through our reservation system
- Website usage data — collected automatically via Google Analytics, including pages visited, time spent on site, and general location data. This data is aggregated and does not identify you personally
- Enquiry content — any information you voluntarily share when contacting us about events, group bookings, or general questions
We do not collect payment information directly. All reservation payments are processed securely through SevenRooms, which operates under its own privacy policy.
How we use your information
We use your personal data only for the purposes it was provided:
- To confirm and manage your reservation
- To respond to your enquiry or event request
- To send you updates or promotions if you have signed up to our newsletter
- To improve our website and understand how visitors use it, using anonymised analytics data
- To communicate internally within our team for the purpose of fulfilling your booking or enquiry
We will never use your data for unrelated marketing purposes without your consent.
Who we share it with
Your personal information is not sold or shared with third parties for commercial purposes. It is shared only where necessary to fulfil your booking or enquiry:
- SevenRooms — our reservation platform, which receives booking details to manage your reservation. SevenRooms has it’s own seperate privacy policy.
- Our team — staff involved in preparing for and delivering your experience at Fortuna Terrazza
- Authorities — only if required by Singapore law or a valid legal request
Cookies
Our website uses cookies through Google Analytics to understand how visitors navigate the site. These cookies collect anonymised, aggregated data only. You can manage or disable cookies through your browser settings at any time. Disabling cookies will not affect your ability to make a reservation or contact us.
How long we keep your data
We retain your personal information only as long as necessary for the purpose it was collected — typically for the duration of your booking relationship with us, plus a reasonable period thereafter for administrative purposes. Newsletter subscribers may unsubscribe at any time.
Your rights under the PDPA
Under Singapore’s Personal Data Protection Act, you have the right to:
- Request access to the personal data we hold about you
- Request correction of any inaccurate information
- Withdraw consent for us to use your data, where applicable
To exercise any of these rights, contact us directly.
Contact us
For any questions about this policy or how your data is handled:
📧 megahospitalityservices@gmail.com 📍 Fortuna Terrazza, 10 Craig Road, Tanjong Pagar, Singapore 089670 📱 +65 89028011
We aim to respond to all data-related requests within 10 business days.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date at the top. Continued use of our website following any update constitutes acceptance of the revised policy.
